Terms and Conditions of Use

Thank you for visiting Best World Lifestyle ("BWL", "we", "our") website or using our mobile application ("App"). If you continue to browse and use BWL website or App, you are agreeing to comply with and be bound by the terms and conditions ("Terms") set forth herewith.

If you are under 18 years old, you may only access and use our website or App with the involvement of your parent/guardian and we assume that all transactions and interactions are done with the consent of your parent/guardian.

Intellectual Property Rights

All contents on BWL websites and Apps, including but not limited to text, graphics, images, audios, videos, logos and other downloadable digital items are the properties of BWL or their content providers. They are protected by copyright laws. No part or parts shall be reproduced, displayed, republished, modified or transmitted in any manner or by any means or stored in an information retrieval system without prior written approval from BWL.

Access and Content Use

You are granted limited rights to access and use BWL websites or Apps for personal use. Unless otherwise expressed in written consent from BWL, the content use of BWL websites or Apps is subject to the following terms:

  • You may not download and/or modify the content on BWL websites or Apps other than for personal viewing.
  • You may not reproduce or copy BWL websites or Apps, or any of the material contained in it.
  • You are granted non-exclusive and revocable rights to create hyperlinks to BWL websites or Apps, provided it does not represent BWL, nor does it present BWL and its products and services as false, misleading, misrepresenting and offensive.
  • You may not make available any content of BWL websites or Apps by automated and/or manual means; in electronic and/or printed forms to other entities or persons.
  • You may not attempt to hack into, disrupt, disable or interfere with the services on BWL websites or Apps.

Your EXS Account

An EXS account is set up for you upon your successful registration as a BWL member. You are responsible for maintaining the confidentiality, accuracy and use of the account and password. We reserve the right to deny access to your account without prior notice given to you.

Personal Data Protection

For the collection, use, disclosure and protection of your personal data kept with us, please read our PERSONAL DATA PROTECTION POLICY.

Product and Packaging

From time to time, we may modify and improve our product and/or its packaging. When making purchases from our Online Stores via BWL websites or Apps, you agree that the actual product you receive may have slight variance from its corresponding picture and/or specification presented on our websites or Apps. We are not in any obligation to supply product in the exact accordance to its corresponding picture and/or specification.


All prices on Philippines Online Store ("PH Store") are in Philippine Peso (₱) and are inclusive of Value Added Tax (VAT).

BWL strives to ensure that product prices and product details advertised on our Online Stores are correct and up-to-date. We reserve the right to vary the product prices and other product details without prior notice.

The prices on our Online Stores are for online purchases only.

Additional Taxes, Levies and Duties

When making purchases from our Online Stores, you agree that costs from additional taxes, levies and duties that may be imposed by the region of your shipping destination are to be borne by you. These extra costs may be excluded from or added to (where applicable) the purchase grand total amount. You are therefore strongly advised to clarify this matter with the authority in the shipment destination region prior to making any order.


When making purchases from our Online Stores, shipping charges may apply. It is calculated based on the total weight of your ordered products, your shipping destination region and the selected shipping method. Weight of the products used may be actual or volumetric (bulky but light products), whichever is higher. You are responsible for the payment of all applicable shipping charges, unless indicated otherwise.

There will be free shipping fee for orders with minimum ₱30,000 spend per invoice (applicable for shipping within Metro Manila only).

Some regions impose a daily value limit for their import shipment. As such, large orders may be split and shipped separately in order to comply with the regions' regulations. As shipping charges reflect the latest rate adopted and may vary from time to time, we will not be able to notify you the exact charges in advance. Your understanding is appreciated. Due to various regulatory and business constraints, BWL and its shipping provider partners may not provide delivery to all regions in the world.

Where applicable, we will estimate and inform you the amount of time required for your shipment to arrive at your designated shipping address. Although we take every best effort to ensure your shipment arrives on time, this is however not guaranteed. The timeliness of your shipment is still subjected to the custom clearance at the region of your shipping destination.

All orders via PH Store are typically delivered (after placed) as follows:

Location Timeframe
within Metro Manila (order before 5pm) same day
within Metro Manila (order after 5pm) next business day
outside Metro Manila:
- Manila
- Luzon
- Visayas
- Mindanao

1 – 2 days
2 – 3 days
6 – 8 days
7 – 9 days

If you did not receive the order within the aforementioned delivery time frame, you are required to notify us. For any missing items, please notify us immediately upon receipt of the order. We will conduct investigation and arrange for replacement accordingly.

Risk of Product Loss and Confiscation

BWL strives to engage the service of professional and reliable shipping providers to deliver products you order from our Online Stores. However, this does not guarantee you will eventually receive the products due to the risk of loss or confiscation. This risk is transferred to you after we ship out your order.

Order Cancellation and Amendment

When making purchases from PH Store, you may cancel or amend your order within the same day of purchase.

You are allowed to change the delivery address ONCE for orders that have yet to be shipped. For all other changes, you may cancel your order and place a new order.

A cancellation fee of up to 4% of purchase grand total may apply.

For any cancellations made, BWL reserves the right to cancel, withdraw bonuses and/or demote rank that affect but not limited to, the buyer and/or his/her uplines.

Cut-off Timing

The cut-off timing for all sales and registration of new members will be till the last day of every month, 2359hrs, Singapore time (GMT+8) except for the month of December which is subjected to financial closure date.

All incentives and promotions will also strictly follow Singapore timing (GMT+8).

Exchange and Refund

When making purchases from our Online Stores, you may return the products after you have received your order, for an exchange if the products were incorrectly sent or are defective. You may also return the products for a refund if you are dissatisfied with our products for any reasons.

All returns must be done within 7 days (excluding Saturdays, Sundays and all Public Holidays) from the date of receiving. The returned products must be in its original packaging and accompanied by the original tax invoice. Non-defective products returned must be in good and saleable conditions.

All shipping costs associated with the returns will not be covered by BWL.

Any refunds made beyond the stipulated time period will be subjected to processing fees. These may include a 10% administration fees and 2-4.8% original credit card charges calculated based on the returned products' price. These fees will be directly deducted from the refund amount (invoice's total amount).

The refund process may take up to 3 weeks to complete.

For any refunds made, BWL reserves the right to cancel, withdraw bonuses and/or demote rank that affect but not limited to, the buyer and/or his/her uplines.


Qualified BWL members will be entitled to commissions, rewards, rebates, incentives and/or sharing (hereinafter referred to as Bonuses) resulting from the purchases on our Online Stores. For the purpose of calculating these bonuses, we will use the month in which you confirm your purchases, as the bonus calculation month. These bonuses will be paid out in the following month. The monthly cut-off time for this purpose shall fall on the last day of each month according to our website server system, Singapore time (GMT+8).

Disclaimer of Warranties and Limitation of Liability

BWL websites, Apps, its contents, downloadable items, products and services sold or made available to you through our websites or Apps are provided on an "As Is" and "As Available" basis. Unless otherwise expressed in writing, we make no warranty of any kind with regards to previous statement, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. We shall not be liable for errors contained on our websites or Apps, and for any direct, indirect, special, incidental or consequential damages of any kind arising from using our websites or Apps, all its contents, downloadable items, products and services sold or made available to you through our websites or Apps.

Electronic Communications

Due to the nature of all electronic communications whereby some internet transactions may be subjected to interruption, transmission blackout, delayed transmission and incorrect data transmission, BWL shall not be liable for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of messages and transactions you send. By transmitting transactions, applications or documentation over the internet, you acknowledged and accept the risks inherent with this method of communications.

Governing Law

By using BWL websites or Apps, you agree that the above Terms are governed by applicable laws and regulations of the region for which the websites or Apps are operating. Any disputes arising from using BWL websites or Apps shall be resolved by negotiation, mediation or arbitration. Any disputes which were unable to be resolved via Alternative Dispute Resolution shall be finally resolved by the court within the governing jurisdiction.

Amendments to Terms and Conditions of Use

BWL reserves the right, in its sole discretion, to change, limit, amend or discontinue any aspect, contents, or features of our websites and Apps, as well as any aspect pertaining to the use of the websites and Apps. As such, we encourage you to review the Terms regularly to ensure that you are aware of any changes.

Last updated: 01 July 2022